Estate Assets
Privacy Policy
Last updated: 23 April 2026
1. Introduction
Estate Assets ("we", "us", "our") is committed to protecting your privacy and handling personal information in an open, transparent, and secure manner. This Privacy Policy explains how we collect, use, disclose, and store personal information when you visit our website, contact us, submit enquiries, or otherwise interact with our services.
This policy is designed to comply with applicable privacy and data protection laws, including the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where relevant, the EU General Data Protection Regulation (GDPR) and the UK GDPR.
2. Who We Are
Estate Assets
ABN 71 116 902 071
P.O. Box 179 Crows Nest, NSW 1585, Australia
For privacy matters, contact: sales@estateassets.com.au.
3. Scope of This Policy
This Privacy Policy applies to personal information we collect through:
- our website and landing pages;
- contact and enquiry forms;
- email, phone, and other business communications;
- analytics and cookies technologies; and
- business and transactional records.
4. Personal Information We Collect
Depending on how you interact with us, we may collect:
- identity and contact details (such as name, email, phone, business details);
- enquiry content and correspondence records;
- technical and usage data (IP address, browser type, device details, pages viewed,
referring URLs, session timings);
- marketing preferences and communication choices; and
- any other information you voluntarily provide.
We do not intentionally collect sensitive personal information unless it is necessary and you have provided it voluntarily or as otherwise permitted by law.
5. How We Collect Information
We collect personal information directly from you when you submit forms, send emails, or communicate with us. We may also collect information automatically through cookies and similar technologies when you use our website.
In limited cases, we may receive information from trusted third parties (for example, service providers that support analytics, website hosting, customer communications, or security operations).
6. Purposes of Processing
We process personal information for legitimate business purposes, including to:
- respond to enquiries and provide requested information or services;
- communicate with you regarding your request or account;
- maintain, secure, and improve our website and services;
- perform analytics, diagnostics, and service optimization;
- comply with legal and regulatory obligations; and
- establish, exercise, or defend legal claims where necessary.
7. Legal Bases Under GDPR
If GDPR applies to our processing activities, we rely on one or more of the following legal bases:
- your consent (for example, where required for certain cookies or marketing);
- performance of a contract or pre-contractual steps at your request;
- compliance with legal obligations; and
- our legitimate interests, provided they are not overridden by your rights and freedoms.
8. Cookies and Similar Technologies
We may use cookies, pixels, and similar technologies to provide website functionality, improve performance, measure traffic, and understand user behavior.
Where required by law, we request your consent before placing non-essential cookies. You can control cookies through your browser settings and, where available, our cookie preference tools. Disabling cookies may affect website functionality.
9. Disclosure of Personal Information
We may disclose personal information to:
- service providers that support website hosting, communications, analytics, security, and
operations;
- professional advisers such as legal, accounting, and compliance consultants;
- regulators, law enforcement, courts, or government agencies where required by law; and
- potential purchasers or successors in connection with a merger, acquisition, or business
restructure (subject to confidentiality safeguards).
We do not sell personal information to third parties and do not permit third parties to use your information for their own unrelated marketing purposes.
10. International Data Transfers
We may process or store personal information in jurisdictions outside your country of residence, including through third-party service providers. Where required, we take appropriate safeguards for cross-border transfers, such as contractual protections and security controls consistent with applicable data protection laws.
11. Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, tax, reporting, and dispute resolution requirements. Retention periods vary depending on the nature of the data, the purpose of processing, and legal obligations.
12. Data Security
We implement technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, and disclosure. While we use reasonable safeguards, no online system can be guaranteed fully secure. You share information with us at your own risk.
13. Your Privacy Rights
Subject to applicable law, you may have rights to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- object to or restrict certain processing activities;
- request portability of your personal information; and
- withdraw consent at any time where processing is based on consent.
These rights are not absolute and may be limited in some circumstances. We may request verification of identity before processing requests.
14. Direct Marketing
We may send business communications where permitted by law. You can opt out at any time by using unsubscribe instructions or contacting us directly. Opt-out requests are processed as soon as reasonably practicable.
15. Children and Minors
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.
16. Third-Party Sites and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before sharing personal information.
17. Complaints and Regulatory Contacts
If you have concerns about our handling of your personal information, please contact us first so we can investigate and resolve the matter.
If you are not satisfied with our response, you may lodge a complaint with your local data protection authority, including the Office of the Australian Information Commissioner (OAIC) in Australia or a relevant supervisory authority in the EEA/UK.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page with a revised "Last updated" date. Where required by law, we will provide additional notice of material changes.
19. Contact Us
Privacy and data protection enquiries can be sent to: sales@estateassets.com.au.